Customer Service
Easily Build, Execute and Interpret Customer Satisfaction Surveys
A satisfied customer is a loyal customer. Most of the time, when customers become dissatisfied, they don't stick around long enough to complain. They vote with their feet and disappear. A customer service survey can measure important aspects of customer satisfaction when it comes to your customer service team. Now, with WAM, you can perform customer satisfaction surveys.
By using the step by step process in the WAM Feedback tool, you can quickly create Customer Satisfactions surveys that collect both Contact information and/or questionnaire information.
You can ask all kinds of survey questions like:
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Radio buttons, drop down menus, and Rating Scales for single option answers.
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Check boxes and list boxes, allowing the Contact to choose one or many options.
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Text boxes to collect comments and written notation
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You can optionally create sweepstakes and giveaways by adding incentives for those customers that fill out your survey.
The surveys can have limited time frames or number of entries. WAM will automatically turn off the Feedback and display the message of your choosing when additional visitors arrive. Set it and forget it. System notification emails can be sent to you or other team members when the surveys are submitted.
The data you collect in WAM Feedback can be stored and aggregated at the group level and optionally individual responses can be tied to the individual Contacts. Existing Contacts’ information can automatically be updated in your WAM database. |
Action Reports, WAM’s powerful reporting engine, allow you to see in real time the types of responses you are getting. Option questions are immediately aggregated into totals and percentages and text entry questions can be read and printed for deeper analysis. With one click in your Action Reports, you can create new targeted Lists of contacts based upon their responses and export Excel lists for immediate review and action.
No more waiting for weeks or even months to create, execute, collect, enter and report on paper or other electronic based surveys. WAM allows you to keep the pulse on your customers in real time. You can quickly base marketing, sales and customer service decisions from the information you collect.
With WAM, you can do it yourself or have it done for you by one of our professional partners. Either way, you can get the job done. To learn more or get started, contact your WAM representative today and find out how to accelerate your marketing, sales and customer service programs with WAM!
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