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Feedback |
(Feedback forms, Email Sign-ups, Customer Satisfaction Surveys, Opinion Polls, Automated Responses,
Event Management and more) |
Take a look at a different tool:
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WAM helps you collect information from your customers, employees, members, voters, fans, friends, enemies (did we say enemies) and anyone else you want by creating simple or sophisticated Feedback forms.
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Feedback can be used to collect both Contact information and/or questionnaire information. By using the step by step process in WAM Feedback, you can create powerful blind polls, opinion polls, customer satisfaction surveys, email list sign-up forms, event registration forms, customer inquiry forms and much more.
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When you use WAM feedback, you can ask all kinds of survey questions like:
- Radio buttons, drop down menus, and Rating Scales for single option answers.
- Check boxes and list boxes, allowing the Contact to choose one or many options.
- Text boxes to collect comments and written notations.
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When you build WAM Feedback forms, you can receive general inquiries, sign people up for your email lists, register for events, request information, and get input. You can optionally create Sweepstakes and giveaways by adding incentives for those Contacts that fill out your Feedback forms.
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Using WAM’s powerful Branding Engine, you can run Feedback forms privately using Templates that preserve your brand identity, or you can seamlessly integrate any Feedback form into your Website, as many as you want, whenever you want. Using the simple drag and drop layout editor, you can position Feedback forms into just about any area of your Web page or template.
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Feedback forms can have limited timeframes or number of entries; great for event marketing and running incentive driven promotions. WAM will automatically turn off the Feedback and display the message of your choosing when additional visitors arrive. Set it and forget it.
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When you allow it, individuals filling out the forms can optionally select from one or many Lists to be added to, or you can assign them to one or many lists automatically when they submit their information.
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New contacts will be added to your Contact system. Existing Contacts’ information is updated in your WAM database.
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System notification emails can be sent to you or other team members when Feedback forms are submitted.
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You can set up one or many automated responses in WAM Feedback that initiate after a Feedback form is successfully submitted. These email responses can be sent on timed intervals, whether it’s immediate or after a certain number of hours, days, weeks, months or even on specific dates. Thank you messages, product information, white papers, coupons, tips, event reminders and anything else you want. All auto-response emails come with the same powerful features for sending emails to individual Contacts on demand as the WAM Email tool itself for sending large volumes of emails simultaneously.
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The data you collect in WAM Feedback can be stored and aggregated at the group level and optionally individual responses can be tied to the individual Contacts.
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Action Reports, WAM’s powerful reporting engine allows you to see in real time the types of responses you are getting. Option questions are immediately aggregated into totals and percentages and text entry questions can be read and printed for deeper analysis.
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With one click in your Action Reports, you can create new targeted Lists of contacts based upon their responses and export Excel lists for your sales and/or customer service teams to take action on.
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No more waiting for weeks or even months to create, execute, collect, enter and report on paper or other electronic based surveys. WAM allows you to keep the pulse on your audience in real time. You can quickly base marketing, sales and customer service decisions from the information you collect.
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Sales teams can enhance automation by creating sales lead Feedback forms with automatic follow-ups that can run in small bursts (demand generation) or over extended periods of time(trickle marketing) to improve prospect conversion and maximize sales efficiencies to those in the “buy” cycle.
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